FAQ2018-12-02T11:20:29+00:00

How soon will my order ship?

Prints usually ship within 5-7 business days. Some larger prints and mat board prints may take up to two weeks to ship. We will provide regular updates and shipping confirmation via email. All prints are shipped from Perth, Western Australia.

How will my order ship?

All domestic orders are shipped with Australia Post and international orders with a courier. For all local WA orders an option will be provided at checkout, once address is entered, for free local pickup.

What is the return policy?

Items can be returned for any reason within 30 days of purchase, please contact Support to organise a return. Shipping costs are not refundable.

What forms of payment do you accept?

We gladly accept payment by all major credit cards or Direct Deposit. Direct deposit details are available after checkout and goods will be shipped as soon as payment is confirmed.

How secure is checkout?

Square POS automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

How are prints packaged?

If print only, they are rolled in tissue paper and sent in a heavy duty cardboard shipping tube. Framed prints will be carefully wrapped and padded within solid cardboard packaging by professionals.

Have another question?

Contact us here: Support.

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